FAQ and Contact Page

To find something specific, please use the search bar above, or scroll to the bottom of this page for the Site Index.

If you're having trouble logging, first take a deep breath. We'll get it figured out!

Your username may be your email address, or you may have chosen one. If you don't know your password, please click the "lost password" link. Then enter your email as your username. If you don't see emails from Allen Mathews or Classical Guitar Shed, please check your spam and trash folders. To change your password after you're logged in, you can go to My CGS in the upper menu bar, then to My Account. You can change it there. Usually, videos are a local issue, on your computer or internet. Here are some troubleshooting options for you to try:

• Make sure you're logged in (if you are accessing course videos or The Woodshed)
• Refresh the page
• Try the page on a different browser (Firefox, Safari, Chrome, etc)
• Close any tabs in your browser that you aren’t using
• Check your internet connection.
• Move closer to the router (if on wireless)
• Close any other open applications that use internet

Usually, one of these will solve the problem. If not, please feel free to email.

You can create a login by signing up for a free or paid membership. Click here for the free membership. This will give you access to all the bonus material from the public articles. It will also remove most of the pop-ups from the site. Click here to learn more about The Woodshed Program. The Woodshed Program features a step-by-step classical guitar program, as well as access to all the premium courses, the private community, and personal video review. After you sign up, you'll receive an email with login instructions.

Not to point any fingers, but this is a user error 99.9% of the time. It usually means you mistyped your email address. If you were opting in for a free ebook, bonus materials to an article, or another resource, please go back there re-enter your email, then check again. If you made a purchase and didn't get an email confirmation, and cannot access your purchase, we may need to dig a little deeper. Please use the form below and describe what's happening. Rest assured, we'll figure it out.

If you've just made a purchase, please check your email for a confirmation. If you received a purchase confirmation, great! If you don't remember your username or password, please click the "lost password" link. Then enter your email. If you did get an email with a username and password, you can watch this video for instructions on logging in and accessing your course.

Thanks! To access your course, first, go to the Login button in the top menu bar. Your username is probably your email address. If you don't know your password, or did not get an email with a password, please click the "lost password" link. Then enter your email as your username. Once you're logged in, navigate to the My Courses tab in the upper menu. You'll see your courses there. You can also watch this video for instructions on logging in and accessing your course. Have fun!

Donations are gratefully received! Please visit the Gifts and Support Page, here. A Thousand Thanks!

Thanks for joining! When you first join, you get immediate access to The Woodshed Program and Library. However, it can take up to one full business day for the premium courses to activate in your account. We have to do that part manually. Please be patient. They're on the way! You can start here to get rolling with the program.

Welcome to The Woodshed! First, you'll need to Login. If you don't remember your login details, click the "lost password" link. Then enter your email address. Once logged in, navigate to The Woodshed tab in the upper menu. This will take to the homepage for The Woodshed. You can start here to get rolling with the program. You'll find a video that will serve as your orientation, and show you how to use the resources in The Woodshed.

To cancel your membership, you can access the My Account Page, here.  You can also find it in the top menu bar on any page when you're logged in (marked "Account"). The Cancel link is in the Subscription box, near the bottom. If you're having trouble with some aspect of the program or your membership, we'd be happy to try and help.  Just let us know what you need.