If you're having trouble logging, first take a deep breath. We'll get it figured out!
Your username may be your email address, or you may have chosen one. If you don't know your password, please click the "lost password" link. Then enter your email as your username.
If you don't see emails from Allen Mathews or Classical Guitar Shed, please check your spam and trash folders.
To change your password after you're logged in, you can go to My CGS in the upper menu bar, then to My Account. You can change it there.
Usually, videos are a local issue, on your computer or internet. Here are some troubleshooting options for you to try:
- Make sure you're logged in (if you are accessing course videos or The Woodshed)
- Refresh the page
- Try the page on a different browser (Firefox, Safari, Chrome, etc)
- Close any tabs in your browser that you aren’t using
- Check your internet connection.
- Move closer to the router (if on wireless)
- Close any other open applications that use internet
Usually, one of these will solve the problem. If not, please feel free to email.